Shipping policy

Where we deliver

We deliver to street addresses in South Africa only.

Delivery cost

Delivery is included in our prices. What you see at checkout is what you pay.

Delivery times

Orders are usually packed and handed to the courier within 0–2 working days after payment. The courier usually delivers within 3–5 working days after that, so most orders arrive in about 3–7 working days. Outlying and rural areas may take longer. Working days are Monday to Friday, excluding public holidays. Busy periods like Black Friday and December can add time, and we'll let you know if we expect a delay.

These times are estimates, not guarantees. If we can't send your order within 30 days, you may cancel and we'll refund you in full.

Who ships your order

We work with a South African supplier who packs your order and sends it from their warehouse by courier.

Tracking

Once your order is on its way, we'll email you the delivery details. If your courier provides a tracking number, we'll include it. If you have any questions about your delivery, just email us.

Out of stock

If an item sells out after you've paid, we'll contact you straight away. You can choose to wait or get a full refund.

Wrong address or missed deliveries

Please check your address and phone number at checkout, because the courier may call you. If a parcel comes back because of a wrong address or missed deliveries, we'll contact you to arrange re-delivery.

Damaged or missing parcels

If your parcel arrives damaged or something is missing, please email neatlyhome8@gmail.com as soon as possible with photos of the parcel and the item. Telling us within 7 days helps us sort it out quickly. This does not limit your rights under the Consumer Protection Act.

Questions

Email us at neatlyhome8@gmail.com